Audio, Video and Rooms

Start a 1-1 video chat with any of your Workplace colleagues or use Rooms to chat with up to 50 people at a time.

There are two ways to create a Room in Workplace. The first is through Chat, by clicking on the New Room video icon above your chat thread list. The second is in Groups, by clicking Create Room in the Rooms tab of a group that you are a member or administrator of.
Inviting users to Workplace Rooms
Anyone can join a room on Workplace Rooms. As the call creator, you can either restrict access to your room so that only people within your Workplace can join, or you can leave it open for anyone who has the link to join. Your system administrator can disable the ability for users outside of your Workplace to join a Room.

Once a meeting has begun, the call creator can lock the Room by clicking on the lock icon in the top right corner of the Room. This will prevent new participants from joining. The call creator can also remove participants from the Room.

Call creators may also regenerate their invitation link at any time. This will prevent the old invitation link from working.
Joining a Workplace Room
To join a Room, guests must input their name, confirm they are above the required age limit, and agree to the Workplace Acceptable Use Terms and Privacy Policy.

If the call is created from Chat, the Room creator must be present for the call to begin. If the call is created from Groups, any group member must be present for the call to begin. If only guests are on the call for three minutes without the Room creator joining, the link to join the room will automatically expire.
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You can call one person, or make group calls.
From the Workplace Chat app, to voice call one person or a group:
  1. From Chats, open a conversation with the person or people you want to voice call.
  2. Tap .
Once you've started a voice call, you can make it a video chat by tapping . Keep in mind that you may not be able to call people if their phones aren't connected to the Internet.
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Video chatting works with:
If you're having trouble with video chatting, try updating or switching your browser using the links above.
Note: The Workplace Chat desktop app also supports video chatting.
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If video chatting is available in your area but you're having trouble using it, try updating to the newest version of the Workplace Chat app. Workplace Chat video chatting is not available in all countries, and certain Internet access providers and mobile carriers may restrict access to this service.
You can video chat with just one person, or with a group of people.
To video chat with one person:
iPhone and iPad:
  1. Open a conversation with the person you want to video chat with.
  2. Tap .
Android
  1. Open a conversation with the person you want to video chat with.
  2. Tap .

To video chat with a group:
iPhone and iPad:
  1. Open a group conversation with the people you want to video chat with.
  2. Tap .
  3. Tap Call.
Android:
  1. Open a group conversation with the people you want to video chat with.
  2. Tap .
  3. Tap Call.
Keep in mind that you may not be able to call people if their phones aren't connected to the Internet.
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If you're logged into Workplace Chat from your computer and are on a video call, you can mute or unmute yourself from the call by pressing the M key on your keyboard or by clicking on the calling screen.
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To share your screen in a Workplace Chat video call, you'll need to download a Google Chrome extension. You can find the Chrome extension here.
This extension allows you to share the screen of any opened application, privately and securely with a Workplace user during a Workplace Chat video call.
To begin screen-sharing after adding the Google Chrome extension:
  1. While in a video call, click at the bottom of your screen.
  2. Select which screen option you want to share:
    • Your Entire Screen: This may share any window that's open on your computer, including your desktop.
    • Application Window: This will only share the specific window that you select.
    • Chrome Tab: This will only share the specific chrome tab you select.
  3. After you've selected your screen option, click Share.
When you're done, click Stop sharing at the bottom of the screen or hang up the call.
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If you're having a problem with your camera:
  • Close any open applications that use a camera or microphone, such as other video calling or chat programs.
  • If you're making a call from the browser, make sure Workplace has permission to use your camera and microphone. You can change this in your browser settings.
  • Try restarting your browser or computer.
  • If you're using an external camera, make sure your camera is compatible with your computer.
  • Download the most recent drivers for your camera from the manufacturer's website.
If you're having a problem with your video call's sound:
  • If you have an external microphone or speakers, make sure they're connected correctly to your computer.
  • Check that your microphone isn't on mute. Some microphones have buttons to mute or unmute. If you're using a headset, it may have a mute switch on the side of the headset or on the cable that connects to your computer.
  • Close any open applications that use a camera or microphone. For example, other video calling or chat programs.
  • Make sure the other participants have their microphone set up correctly.
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